This article explains how clients can pay their invoices on the Deel platform, the available payment methods, and how the process works.
With Deel, clients can use a variety of payment methods. For more on how to add and manage these methods, please see the Managing Payment Methods on the Deel Platform article.
For supported methods, fees, currencies, and timelines, please see the Supported Payment Methods and Currencies for Client Account Funding article.
In this Article
Specific Steps and Requirements by Payment Method
Understanding the Payments Tab
Payment Method On Hold or Unavailable
How to Make a Payment
✅ Step 1 – Click Pay on the homepage
On the homepage, the Payments Tracker displays all due and overdue invoices. The client can view them all and take action as needed.
This information can also be accessed by clicking the Finance icon and then the Pay tab.
✅ Step 2 – Select the invoices to be included in the payment and click Pay selected
Use the filters to select invoices by contract type, currency, entity, group, and more.
By default, all invoices will be selected, enabling mass pay so that payment can be made to everyone at once. However, it is possible to deselect all and then choose only the specific invoices you want to pay.
Please note that in some specific circumstances, certain invoices might be mandatory to pay if the client meets specific criteria (e.g., LPF, overdue invoices, etc.).
✅ Step 3 - Select the payment method
Clients will see the total amount to be paid, the invoice types, and the payment statement billing entity, which can be changed by clicking the pencil icon, if the client pays for multiple entities at once..
The payment method used for the last payment will be selected by default. Clients can click Change Method if they want to change it or add a new one.
💡Payment Currency
When clients select invoices in different currencies, the total amount initially shows in the client’s preferred currency on the payments page. However, the actual payment currency will be chosen during the payment method selection step.
For details on how exchange rates and fees are applied when paying in a different currency, please see the About Exchange Rates and Fees article.
✅ Step 4 - Confirm and pay
Specific Steps and Requirements by Payment Method
Depending on the payment method chosen, some specific steps are required.
Local or International (via SWIFT) Bank Transfer, Wise, Mercury, and Coinbase
Clients will need to complete the transfer through their bank using the information provided at the end of the payment flow. From there, they’ll be able to download a statement in PDF or CSV format and choose what information to include:
- Detailed view - a simplified statement with a high-level payment overview and a summarized breakdown of the included invoices
- Summary view (including individual invoices) - a simplified statement with a high-level payment overview, plus separate individual invoices
- Summary view - a simplified statement with a high-level payment overview
Please remember to include the Deel reference ID when making the transfer. It will be displayed at the end of the payment flow and ensures your payment is correctly matched.
Once Deel confirms receipt of the payment, the status of the payment on Deel will change to Paid.
Understanding the Pay Tab
In addition to initiating payments from the Pay tab, clients can also view individual invoices and invoices grouped by entities, groups, or services.
From this tab, clients can also see:
Unpaid invoices: An estimated total of all unpaid invoices.
Processing payments: All invoices for which payment has been initiated, but Deel has not yet received the funds.
Additionally, clients can check the Payment History tab. This section shows all paid and cancelled invoice statements. Clients can see when Deel received the money, whether the payment was initiated manually or automatically, and whether invoices were paid before the scheduled payment date. In such cases, clients can choose to release the funds early to their workers.
Payment Method On Hold or Unavailable
If your payment method appears as on hold, disabled, or unavailable during the payment flow, it means Deel is temporarily unable to process payments using that method.
This can happen for one of the reasons below:
A payment attempt failed
A payment method may be put on hold if a recent payment failed. Common causes include insufficient funds, bank restrictions, or a rejected direct debit.
What to do next:
Before contacting support, please complete the following steps:
- Pay the failed invoice using a bank transfer - This allows payments to continue while the issue is being reviewed.
- Contact your bank - Ask why the debit or payment was rejected and ensure future debits are allowed.
- Confirm Deel’s ACH Originator IDs are whitelisted with your bank (1800948598/4270465600)
- Prepare the required documents
- A bank authorization letter confirming Stripe is allowed to debit your account
- A voided check or a blacked-out bank statement as proof of account ownership
5. Submit the documents to Deel
You can share them via chat, email, or an existing support ticket.
Entity verification is pending or incomplete
Your payment method may also be unavailable if the legal entity linked to the payment has not been fully verified.
What to do next:
- Complete the pending entity verification steps in your Deel account. For more details on entity verification, please see the Adding an Entity and Completing the Entity Verification Process article.
Frequently Asked Questions
[ACCORDION]What do the “OUR,” “BEN,” and “SHA” options mean in the Details of Charges section for International Bank Transfer (via SWIFT)?
Clients can specify how transfer-related fees are handled when initiating an international bank transfer via SWIFT.
Most banks will charge a transfer fee to send a wire. The sending bank may also need to route the payment through other banks to complete the payment. These are called intermediary or correspondent banks.
Those banks will often also deduct a fee from the amount before it reaches the final recipient. The total amount of these fees depends on the bank and intermediary/correspondent banks involved in processing the payment.
Clients must cover any transfer fees incurred when paying Deel invoices via international bank transfer, including intermediary bank fees, covering the costs guarantee that Deel receives the payment in full and that the contractors get paid on time. Field 71A (Details of Charges) on the form provided by the bank determines who will pay the transfer fees.
When in doubt, please check directly with the bank and confirm that the beneficiary will not be charged transfer-related fees. This ensures workers can be paid on time.
Note: Always select "OUR" when sending an international wire to Deel.
Selecting OUR avoids additional intermediary bank fees and ensures Deel receives the total amount and can settle the payment immediately.
Options Defined
OUR: The sender covers transfer fees in full. The total transferred amount is delivered to the beneficiary. Payments to Deel must be made with OUR instructions.
BEN: The beneficiary covers the transfer fees. Any fees are deducted from the transfer amount. Therefore, the beneficiary receives the transferred amount net of all fees.
SHA: The transfer fees are shared. The sender covers fees charged by the sending bank. Any fees charged later by intermediary/correspondent banks are deducted. The beneficiary receives the transferred amount net of any intermediary bank fees.
[ACCORDION] Can invoices be cancelled?
Clients may be able to cancel Deel Contractor, Contractor of Record (COR), and Prefunding invoices without contacting support, as long as:
The invoice has not gone through the payment flow, and
Funds have not yet been released to the contractor
If an invoice is eligible for cancellation, the option Cancel invoice will appear when clicking the three vertical dots (︙) next to the invoice in the Payments Due tab.
This allows clients to manage cancellations directly from the platform when applicable.
[ACCORDION] How can I report an issue with an invoice?
Yes - from Finance > Pay, click the three vertical dots (︙) next to the invoice, and select the option Report an issue. Select an issue from the dropdown menu, and complete the required information. We'll the request and follow up via email.
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