Adding and managing devices in Asset Tracker

The Asset Tracker is where all your organization's devices are registered and managed in Deel IT. Devices must be in the Asset Tracker before you can request services like clearance, store for reuse, or reassignment. This article explains how to add devices, manage them, and resolve common issues, including devices that may be missing after migration from Hofy to Deel IT.

Add an organization-owned device to Asset Tracker

1. Log in to your Deel organization and open the IT tab.
2. Navigate to Assets.
3. Click Add device.
4. Fill in the required fields: device type, serial number, and assigned worker or storage location.
5. Click Submit.

Only users with Deel IT Admin + Approver + Manage permissions can add and manage devices.

Find a device in Asset Tracker

1. Open the IT tab and navigate to Assets.
2. Use the search bar to find a device by serial number, asset ID, worker name, or worker email.
3. Use the filter options to view devices by status: In use, In storage, or Archived.

Manage your Assets with the Unified Asset Service Workflow

Manage all your IT asset requests - whether storing, reusing, reassigning, or clearing equipment - through one intuitive workflow. This unified experience consolidates asset lifecycle management, giving you clarity and control over your organization's equipment. Some actions may not be available depending on equipment type, service agreements, or your Deel IT seat tier.

Before you begin

You must be:

• Logged in to your Deel IT account
• Have access to manage assets (organization admin or authorized user)

Step 1 - Open the Manage Asset panel

• Navigate to an asset in Deel IT.
• Click the Manage Asset button to open the unified service workflow.
• Review the available service actions for that asset.

Step 2 - Select a service action

• Choose one of the available service actions:
  • Store & Reuse (Local) - Store equipment within your region and request it back for reuse.
  • Store & Reuse (Extended Zone) - Store equipment in one region and reuse it in a different eligible region.
  • Clearance - Send equipment to clearance and safely dispose of it.
  • Reassign to Worker - Transfer the equipment to another team member.
  • Archive - Mark the equipment as no longer in use.
  • End Lease & Return - Return a leased device to Deel.
  • Cancel Lease & Return - Cancel a leased contract and return the device to Deel.

Step 3 - Review the asset map (if applicable)

• When selecting a service that involves moving or storing equipment, view the global asset map.
• Use the map to see your equipment's current location, available storage facilities, eligible countries for reuse, and estimated timelines.
• Hover over any location to see the country name, available services, and expected processing time.

Step 4 - Review the confirmation summary

• Examine the confirmation screen, which includes: the asset(s) you're managing, the service you've selected, the destination (if applicable), estimated timeline, and any costs involved.
• Review all details carefully.

Step 5 - Submit your request

• Click Submit to complete your request.
• You'll receive a confirmation and can track the status in your asset dashboard.

Step 6 - Manage multiple assets (optional)

• To process multiple assets at once, select multiple items and apply the same service action.
• For bulk operations, you can archive multiple accessories or peripherals at once.
• Choose whether to use the unified service workflow or manually update asset locations.

Tip: Bulk operations are faster than processing requests individually, especially during offboarding.

Troubleshooting

Frequently Asked Questions

[ACCORDION]Why can't I initiate a clearance or store for reuse request?

The device must be registered in the Asset Tracker first. If you can see the device but the option is greyed out, check that it has a valid status (not archived) and that you have the correct permissions (Deel IT Admin + Approver + Manage).

[ACCORDION]Can I add devices that weren't purchased through Deel IT?

Yes. Organization-owned devices purchased from any supplier can be added. You will need the device's serial number and basic specifications.

[ACCORDION]What devices can be stored in a Deel IT warehouse?

Only laptops, tablets, and mobile devices. Peripherals and accessories (keyboards, monitors, mice, chargers) are not accepted for warehouse storage.

[ACCORDION]Who can add or manage devices in the Asset Tracker?

Users with Deel IT Admin + Approver + Manage permissions. Contact your organization's Deel IT admin if you need access.

[ACCORDION]What if a device appears in the wrong status after migration?

Contact Deel IT support with the asset ID or serial number. The team will review and correct the status manually.

[ACCORDION]What if I don't have a paid Deel IT seat?

Some services require a paid Deel IT seat. Add team members to an IT seat in the request flow to unlock these services.

[ACCORDION]What's the difference between Store & Reuse (Local) and Store & Reuse (Extended Zone)?

Local storage keeps equipment within your region. Extended Zone lets you store equipment in one region and reuse it in other eligible regions.

[ACCORDION]How long does an asset request take to process?

Timelines vary by service and destination country. The confirmation screen shows the estimated timeline before you submit.

[ACCORDION]What happens to archived assets?

Archived assets are marked as out of service and won't appear in active lists. You can view them in a separate section if needed.

[ACCORDION]Can I manually update an asset's location without using a service?

Yes. Use the Update Location Manually option if you only need to record a location change without using Deel IT services.

[ACCORDION]What assets can I archive?

You can archive individual equipment or bulk archive accessories and peripherals. Deel does not collect accessories - handle them per your organization's internal policies.

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