The Asset Tracker is where all your organization's devices are registered and managed in Deel IT. Devices must be in the Asset Tracker before you can request services like clearance, store for reuse, or reassignment. This article explains how to add devices, manage them, and resolve common issues, including devices that may be missing after migration from Hofy to Deel IT.
In this article
- Add an organization-owned device to Asset Tracker
- Find a device in Asset Tracker
- Request a service for a device
- What to do if a device is missing after Hofy migration
- Frequently Asked Questions
Add an organization-owned device to Asset Tracker
- Log in to your Deel organization and open the IT tab.
- Navigate to Assets.
- Click Add device.
- Fill in the required fields: device type, serial number, and assigned worker or storage location.
- Click Submit.
Find a device in Asset Tracker
- Open the IT tab and navigate to Assets.
- Use the search bar to find a device by serial number, asset ID, or worker name.
- Use the filter options to view devices by status: In use, In storage, or Archived.
Request a service for a device
Once a device is in Asset Tracker, you can initiate lifecycle services directly from the asset record.
- Find the device in Assets and open its details page.
- Click the ⋮ (More Actions) menu.
- Select the service you need: Reassign, Store for reuse, Device Clearance, or Archive.
- Follow the on-screen steps and click Submit.
What to do if a device is missing after Hofy migration
- Check the Assets tab and search by serial number.
- If the device does not appear, contact Deel IT support with the device's serial number and any available Hofy asset details.
- Deel IT will investigate and add the device to your Asset Tracker.
Frequently Asked Questions
Why can't I initiate a clearance or store for reuse request?
The device must be registered in the Asset Tracker first. If you can see the device but the option is greyed out, check that it has a valid status (not archived) and that you have the correct permissions (Deel IT Admin + Approver + Manage).
Can I add devices that weren't purchased through Deel IT?
Yes. Organization-owned devices purchased from any supplier can be added. You will need the device's serial number and basic specifications.
What devices can be stored in a Deel IT warehouse?
Only laptops, tablets, and mobile devices. Peripherals and accessories (keyboards, monitors, mice, chargers) are not accepted for warehouse storage.
Who can add or manage devices in the Asset Tracker?
Users with Deel IT Admin + Approver + Manage permissions. Contact your organization's Deel IT admin if you need access.
What if a device appears in the wrong status after migration?
Contact Deel IT support with the asset ID or serial number. The team will review and correct the status manually.