Your withdrawal request may be flagged by your bank for additional screening. This security process means they are running extra checks before crediting your account.
Your bank's security processes protect you from fraud. We understand that this is frustrating and that you want to resolve this as quickly as possible.
No one wants their money delayed and we understand your frustration. Unfortunately, extra screening is up to your bank and Deel has no control over this process or how long it takes.
What does additional screening mean?
Your bank will review all incoming deposits. Sometimes your bank will flag a withdrawal for additional screening. This is formally known as a Request for Information (RFI).
The bank is verifying information before crediting the amount to your account.
Why was my withdrawal flagged for additional screening?
Local laws and international agreements are in place to prevent fraud and illegal activity. Every bank has its own internal procedures and processes for when and how they conduct this screening.
It may be the result of unusual activity, a discrepancy between your Deel billing address and banking address connected to your account, or issues related to the name on your account or transfer.
Additional screening is a decision made by your bank. Deel is unable to provide you with specifics information about the reason or the time it will take for the screening to be completed.
How long will the additional screening process take?
Unfortunately, we are unable to provide an ETA.
Each bank has their own procedure and review protocols for approving a withdrawal request that was flagged for additional information.
The RFI process can take many days. Once it is resolved, your bank should immediately credit your account.If the RFI fails, the money will be returned to Deel and we will restore your balance. You can then choose an alternative withdrawal method.
Can I cancel the withdrawal?
We can recall and cancel the payment, but only after the RFI is resolved.
If the RFI is resolved and your bank has not credited your account please contact us and we will recall the withdrawal and credit your balance so you can withdrawal using an alternative method. You will need to provide us a bank statement showing that the money has not been credited to your account. A recall takes a minimum of 5 business days.
To avoid future delays please try one of our non-bank wallet withdrawal methods such as Coinbase, PayPal, Revolut, Payoneer, or Wise.