Contractors' withdrawal requests may be flagged by their bank for additional screening. This security process involves additional checks before crediting the account.
These security measures are in place to protect against fraud. We understand this can be frustrating, and we share your desire to resolve this quickly.
Unfortunately, the duration and process of extra screening are determined solely by the bank, and Deel has no control over this process or its timeframe.
What does additional screening mean?
The contractor's bank will review all incoming deposits. Sometimes the bank will flag a withdrawal for additional screening. This is formally known as a Request for Information (RFI).
The bank is verifying information before crediting the amount to the account.
Why is a withdrawal flagged for additional screening?
Local laws and international agreements are in place to prevent fraud and illegal activity. Every bank has its own internal procedures and processes for when and how they conduct this screening.
It may be the result of unusual activity, a discrepancy between the contractor's Deel billing address and banking address connected to their account, or issues related to the name on their account or transfer.
Additional screening is a decision made by the contractor's bank. Deel is unable to provide the contractor with specific information about the reason or the time it will take for the screening to be completed.
How long will the additional screening process take?
Unfortunately, we are unable to provide an ETA.
Each bank has its own procedure and review protocols for approving a withdrawal request that was flagged for additional information.
The RFI process can take many days. Once it is resolved, the contractor's bank should immediately credit to their account.
If the RFI fails, the money will be returned to Deel and we will restore the contractor's balance. The contractor can then choose an alternative withdrawal method.How to cancel the withdrawal?
Deel can recall and cancel the payment, but only after resolving the RFI with the contractors' bank.
Once the RFI is resolved and if the contractors' bank has not credited their account, contractors should contact Deel. Deel will initiate a withdrawal recall and credit their balance so they can use an alternative withdrawal method. Contractors will need to provide Deel with a bank statement showing that the money has not been credited to their account. Please note, a recall process takes a minimum of 5 business days.
To avoid future delays, contractors are encouraged to consider using one of Deel's non-bank wallet withdrawal methods, such as Coinbase, PayPal, Revolut, Payoneer, or Wise.