This article explains how Deel users can restore access to their account if they can't log in.
Contact Deel
We want to help restore your account access as soon as possible, and we are available for you around the clock.
You can email us or initiate a live video call with a support agent if you cannot login.
For security reasons, you will have to complete a brief verification process with us on the call so we can confirm your identity and the login issue.
After you are verified, we aim to restore your account access within minutes. The live video call option is limited to account access and login issues only. If it is concerning any other topic, we will transfer your query to the appropriate team.
If you prefer written communication you can also send us an email, but please note that this could take a bit longer than a live video call with a representative. You will complete a brief verification process and once we can confirm your identity, we will work to resolve your issue quickly.
If the problem cannot be resolved immediately, we will escalate to our internal teams and still try to restore your access within the same business day.
Common reasons for login issues
[ACCORDION] I forgot my password
If you forgot your password or wish to change it, we have set up a fast and secure method to reset your account password.
To reset your password, you will need to enter the email address you originally used to sign up on Deel.
For more details : How Can I Change My Password?
[ACCORDION] I forgot my email
If you forgot your Deel account email address, you will need to contact Deel support for help. Our support agents are available 24/7 to assist you.
Once we verify your identity, our support agents will email you a verification code allowing you to update the email address on your account.
For more details: How Can I Change My Email Address?
[ACCORDION] I'm having 2FA (2 Factor Authentication) issues
2FA via an authenticator app gives your Deel account the highest level of security. An authenticator app will generate a unique code every 30 seconds.
However, sometimes users encounter issues when using authenticator apps on their smartphones or when logging in to their account with 2FA enabled.
For more details on common 2FA problems and how to troubleshoot them, please see:
How To Troubleshoot Issues With Two Factor Authentication (2FA)