If you believe your Deel account has been compromised, act quickly to secure it and limit any financial impact.
This article explains what steps to take, how to contact support urgently, and what Deel can and cannot do to stop payments once they are in motion. It applies to all user types globally.
In this article
- Secure your account
- Contact support urgently
- What Deel can and cannot stop
- Frequently Asked Questions
Secure your account
- Go to your Deel account Settings.
- Change your password immediately. Do not reuse it on any other platform or service.
- Select Revoke all active sessions to sign out any unauthorized devices.
- Go to Settings → Trusted Devices and remove any device you don't recognize.
- Go to Settings → Security → Two-factor authentication and verify that a strong authentication method is enabled. Using an authenticator app is more secure than email-based verification.
Contact support urgently
- Open a support ticket or chat from your Deel account.
- Mark your message as urgent and clearly state your account has been compromised.
- Provide as much detail as possible (e.g. when you noticed the issue, any transactions you don't recognize, and what steps you've already taken).
What Deel can and cannot stop
Deel will attempt to stop any pending transactions immediately after you report the compromise. However, not all payments can be reversed once they are in motion.
- Payments that may be stoppable: transactions still pending or awaiting funds to clear.
- Payments that cannot be reversed: transactions that have already been processed and released.
Our support team will confirm which payments, if any, can be intercepted after you get in touch.
Frequently Asked Questions
What should I do if I notice an unauthorized transaction?
Contact Deel support immediately and mark your message as urgent. Include the transaction details in your message so our team can investigate and act as quickly as possible.
Can Deel guarantee my funds will be recovered?
No. Once a payment has been fully processed and released, it cannot be reversed. Deel will do everything possible to stop pending transactions, but acting quickly is critical.
What if I can no longer access my account?
Contact Deel support directly through our website or Help Center. Provide your registered email address and any verification details you have so we can help you regain access.
Does this process apply to all user types?
Yes, these steps apply to all Deel users globally, regardless of account type.
How do I know if my sessions have been successfully revoked?
After revoking sessions, any device that was previously signed in will be logged out immediately. You will remain signed in only on the device you used to make the change.
What if I notice a Deel Advance I didn't request?
A Deel Advance taken without your authorization is a strong sign of account compromise. Contact Deel support immediately, mark your message as urgent, and include the advance details. Our team will investigate and take action as quickly as possible.