24/7 Tech Support gives your organization a dedicated IT support team available 24 hours a day, 365 days a year. Handle routine requests, end-user issues, and day-to-day IT work without stretching your own team thin. It's an extension of your IT team, not a wholesale replacement—designed to handle first-line support and routine administration.
- Service: 24/7 Tech Support
- Availability: Global
- Coverage: 24/7/365, across every time zone
- Delivery: Remote via tickets, email, live chat, the Deel Slack plugin, or video call on official Deel service channels
- Type: Ongoing managed service
What's Included
- 24/7 end-user support (password resets, account issues, device help, how-tos)
- Onboarding and offboarding
- License management and purchasing
- Core application administration
- Hardware troubleshooting and diagnostics
- Custom playbooks for your organization's workflows
In this article
Service Access and Channels
End users access support through the following official channels:
- Deel platform
- Email: it.helpdesk.support@deel.com
- Deel's Slack application
- Admin Slack channel: a private channel for admins and the Deel IT team
Scope of Service
End-User Support
Round-the-clock help for your end users: sign-in and access, password resets, account unlocks, MFA and authenticator issues, connectivity, device setup, and how-to and troubleshooting on the apps and devices they use.
Onboarding and Offboarding
Setting up new joiners (accounts and apps) and offboarding leavers from the managed apps (blocking and removing accounts).
License Management
Assigning, reassigning, and revoking software licenses across your managed applications.
License Purchasing
For software you procure through Deel IT, the service handles license purchasing and any additional purchases.
Core App Administration
Accounts, groups, settings, and access for your managed applications.
Hardware Troubleshooting
Remote diagnosis of faults on any device, with advice on next steps. Physical repair, replacement, shipping, and hardware purchase are covered only for devices bought through Deel IT or managed by our Device Lifecycle Management service.
What's Not Included
- MDM, IAM, or Endpoint Protection setup (use Managed Services for these)
- Specialist systems or custom integrations beyond your Managed Applications list
- On-premise support (remote only)
- Email filtering, anti-spam, or phishing simulations
- IT strategy, consulting, or architectural work
- Full project management or deployment ownership
- Setting up new third-party tools
- Device lifecycle and hardware (ordering, repairs, shipping, disposal)