This article explains how clients can request a payment refund after initiating a payment to a contractor.
Clients must request a refund before the invoice due date. Refunds cannot be issues if the contractor has already been paid.
In this article:
How to review invoice due date
How to Request Contractor Payment Refund
✅ Step 1 - Add Refund Method
Click the Organization Settings icon in the top right corner.
Click View on the Billing & Payments box, and then select Refund Methods.
Please note that all deposits are returned in the contract currency.
Click Add Refund Method, and then select Add Bank Account or Leave Refunds On Deel.
✅ Step 2 - Enter bank account information
Complete all the required fields and click Add. The bank account information has now been added to the client's profile and is ready to receive refunds.
If clients choose instead to leave the refund on Deel, the funds can be used for future payments or withdrawals.
✅ Step 3 - Contact Deel
Open a chat with a Deel Support agent and request a refund. Please also state the reason for the request.
FAQs
How long will it take to receive the refund?
The estimated timeline will depend on the payment method.
- If the contractor has paid via a direct debit method, it may take up to 15 business days for the refund to be completed.
- If the payment was done via bank transfer, it may take up to 5 business days to complete the refund.
Please note that these are estimates. It is required that clients have correctly added a bank account refund method to their account.
Can a refund be obtained if the invoice due date has passed?
No. If it is presently the due date or if the due date has already passed, we can no longer cancel the payment and refund the funds to the client, since the money has already been posted to the contractor's account.