Got questions about invoices? We have answers.
This article covers Frequently Asked Questions from clients using the EOR model to hire employees.
Deel issues monthly invoices for all countries at 11:59pm on 26th of each month, Pacific Time Zone, USA.
[ACCORDION] Why do I receive two invoices every cycle?
Instead of receiving one invoice with Deel fees and payroll costs combined, you will receive two separate invoices:
- A Payroll Invoice that covers all payroll items, issued in the EOR employee's local currency.
- A separate Fee Invoice with all of your Deel fees, consolidated for easier tracking.
All fees are denominated in USD until you select your payment currency to complete the payment process. This helps avoid any inconvenience caused by fluctuating exchange rates.
Each invoice will generate a unique ID; but you will pay both invoices at the same time as part of a single payment process.
We do this to improve transparency and eliminate discrepancies from currency conversion, since fees are kept in US dollars until payment. If you already pay in USD, there is no currency conversion at all.
[ACCORDION] What is included on-cycle invoices?
Your monthly Payroll Invoice includes all salaries, statutory costs, amendments, and fees (in the employee's local currency) for the month in which they are issued, as well as any additional payroll adjustments submitted and approved before the payroll cut-off date.
To be included in the current on-cycle invoice, amendments like bonuses, expenses, and allowances must be uploaded to the platform after the 16th day of the previous month, and until the 15th of the current month.
You will receive a separate Fee Invoice for your Deel fees, issued in USD.
Deel issues monthly invoices for all countries at 11:59pm on 26th of each month, Pacific Time Zone, USA.
This means invoices will be available to pay on the 27th of each month.
[ACCORDION] Can I add a purchase order number to an invoice?
Yes, you can add a purchase order number to a contract and then this PO number will appear automatically on every invoice for the contract.
✅ Step 1 – Add custom field
Select the (1) Organization Settings tab on your home page, then select (2) Custom Fields, and click (3) Add Field.
✅ Step 2 – Enter Purchase Order Number as field name
In the New Field description box, enter this exact field name: Purchase Order Number
✅ Step 3 – Place field in Contract/Agreement details
This information will not be added to the actual employee contract, but rather will appear in supplementary documents like invoices.
You do not need to toggle on any additional options for Input Settings.
✅ Step 4 – Select Free Text
✅ Step 5 – Select All Worker Types
✅ Step 6 – Open the employee's contract
Open the employee's profile page and select Contracts/Agreements.
Click Edit in the Supplementary contract/agreement section.
✅ Step 7 – Add purchase order number
Enter the purchase order number and click Continue, then Confirm.
Future invoices for the worker will include their Purchase Order number (PO#)
[ACCORDION] How can I add an expense to the invoice after the cut off date?
Where available, you can also use our On-Demand Payroll feature to give a salary advance or pay expenses anytime you want, even after the cut off date.
This on demand option allows you to add a last minute bonus or expense and submit it through Deel to be paid out immediately, or during the next payroll cycle.
[ACCORDION] Can I adjust an invoice after its been finalized and issued?
Technically, a finalized invoice cannot be adjusted or edited. When you select to edit an invoice that has already been issued, Deel will generate a replacement invoice instead.
A credit note is automatically issued to cancel out the original invoice. A new invoice is then generated automatically, replacing the original. The new invoice will reflect the changes that you entered and be available right away in Deel.
[ACCORDION] Can I pay an employee off-cycle without paying a fee?
You can request an off-cycle payment to an EOR employee by starting a live chat with a support agent.
All requests for an off-cycle payment are carefully reviewed, and approved on a case-by-case basis.
You will receive confirmation of an off-cycle payment within 2 business days if your request is approved.
Where available, you can also use our On-Demand Payroll feature to give a salary advance or pay expenses anytime you want, even after the cut off date.
Deel will waive fees and issue free off-cycle payments for three main reasons:
✅ Client request - Deel reserves the right to use our best judgment whether the payment should be paid with a special off-cycle payment, or added until the next regular payroll cycle.
✅ Compliance - In many countries where we manage EOR employees, certain payments (like terminations) must be paid out within a certain, urgent timeframe. These final payments need to be paid as a special off-cycle payment to make sure Deel is in compliance with local regulations.
✅ Potential errors or mistakes- Mistakes happen. It is possible that a client makes a human error using the Deel platform; or that a Deel group member makes a mistake processing payroll. In some rare instances, a technical error could impact our payroll.
In any of these cases, Deel may use an off-cycle payment as a tool to course correct for our clients and issue an instant payment to the employee.