Keeping your contact address as up to date as possible in the Deel platform is key.
This allows us to ensure that our delivery and collections processes can proceed without delay.
[ACCORDION] Editing an address before placing an order
From the Deel Home dashboard, select your account menu in the upper-right corner. The menu displays your avatar or initials, name, and current role or workspace.
Do not use the Profile item in the left sidebar for this workflow. Select My profile from the account menu.
Confirm that the page heading reads My profile. The page includes profile sections such as Overview, Personal information, and Personal.
Update your contact information, including your mailing address, email address, and phone number. When placing your equipment order, confirm that the address shown at checkout is correct before submitting the request.
If an announcement or promotional pop-up blocks the dashboard, close it using the X in its upper-right corner. Close any additional pop-up that appears before opening the account menu.
[ACCORDION] Editing an address after an order is placed
Contact Deel IT Support as soon as possible after placing the order, and provide your new address and order details.
With Hofy's address lock feature, the address on your profile is locked in on the order, at the point of ordering. Deel IT will confirm whether the address can be updated based on the shipment status.
We will be able to assist with an address change as long as the shipment has not yet been processed. If the shipment has been processed, we will need to check with our internal teams to see what options we have available.
It is important to note that Support will only be able to assist with changing the details of an address if it is within the same country. For address changes to another country, the order will need to be cancelled entirely. Once cancellation is confirmed, you will need to update your address in the platform and then a new order can be placed to the new address.