Deel IT managers may able to cancel an order before it is shipped out, depending on its current status. But this cannot be guaranteed.
You can manage your existing contract whenever you want; however once a contract is agreed upon by placing an order, it cannot easily be cancelled.
As soon as you become aware you need to cancel an order you've placed, please reach out to Deel support immediately.
[ACCORDION] Accidental order
If you have placed an order by accident, please reach out to Deel IT Support as soon as possible.
If the order hasn't been processed just yet, we may be able to cancel this for free. However, if the order has already been shipped, cancellation fees may apply.
To avoid paying for unwanted orders, please make sure that the item is correct before approving a request and you are happy with the equipment's specifications, compatibility and your team member's needs.
[ACCORDION] Upfront order
When cancelling a contract which was paid for upfront, there is nothing further to pay at the point of cancellation. There is no refund for time left on the contract.
[ACCORDION] Damaged or missing item
If the item has been lost or stolen, we will also charge a purchase fee on top of the cancellation costs. For devices, the purchase fee is 9 x the 36 month cost of the item on old terms of a percentage of its recommended retail price on new terms. For all other rented accessories, this is £1/€1/$1.
If we receive an item back that is damaged beyond standard wear and tear, in a bad condition, a repair or replacement fee will be applied to your organisation's next invoice.
[ACCORDION] If an order cannot be cancelled - your alternative options
If an order can no longer be cancelled for free, you may choose to:
- Redirect your order to another team member within the same customs region, utilising point to point transfers (Redistributing equipment from one team member to another - point to point transfers)
- For devices only, you may enrol it into our Store & Reuse service and reassign the contract in the future, whenever suits you more, from selected regions (Our Store and Reuse service - collect, store and repurpose equipment contracts)
- Cancel the contract for 80% of its outstanding contract value and return it back to us (contracts taken from the 1st of May 2024 do not have this discount)
[ACCORDION] Purchased order
When you purchase a device through Deel IT and we deliver it, we no longer own the item and it belongs to your organisation.
As such, we may not be able to offer a return.