On-Call is a feature that allows you to manage and compensate employees for work outside their regular hours. This feature empowers you to:
- Set up an on-call system and determine how much workers are paid for it.
- Assign workers to on-call duties based on their job roles.
- Check and approve on-call hours submitted by workers.
Additionally, workers can:
- Specify when they are on-call.
- Record when they handle issues during on-call periods (referred to as "call-outs").
- Get paid for their call-out hours.
Note: Submitting on-call hours requires workers to be assigned to a schedule, which serves as the basis for hourly rate calculations. You can review workers without schedules in Organization Settings > Time Tracking.
This article guides clients on how they can Manage on-call custom rates and their application for your hourly and salaried workers.
In this Article
How to Set Up On Call Custom Rates for your workers
How to Set Up On Call Custom Rates for your workers
✅ Step 1 - Navigate to Time Tracking
Go to Organization Settings icon and click on Time Tracking card.
In the Rate Policies section, click the Create button to manage on-call custom rates for hourly and salaried workers.
✅ Step 2 - Create a Rate Policy
Provide a name for the rate policy and select the applicable worker type (hourly or salaried).
Additionally, please specify the countries where this schedule should apply.
✅ Step 3 - Add Custom Rate Details
You can now add custom rate details for:
- On-call hours
- On-call hours during public holidays
- Keep In touch
Specify the on-call rate type:
- Progressive Multiplier: A percentage of the worker’s base hourly rate.
- The multiplier rate types multiply the specified percentage of the worker's base hourly rate by the number of hours worked.
- Additional Flat Rate: A fixed amount in local currency.
- This adds the specified amount to the worker’s payment for being on call.
- Fixed Amount Per Day : Amount in local curreny.
- The fixed amount per day rate adds the specified amount to a worker's payment for being on call
You can now enable the Call-out Rate toggle and select the additional conditions, such as changing the call-out rate after a certain number of hours and the time calculation method. You can also select the minimum payable hours and rounding rule.
Please note that workers can submit call-out periods regardless of this option, but they will only be paid if Call Out Rate toggle is activated.
✅ Step 4 - Specify the On-call overnight shift rate
Define the on-call overnight shift rate to be applied for overnight shifts that fall between a regular day and a public holiday. This setting will only apply if custom rates are set for both on-call hours on regular days and public holidays.
Note: Overnight shifts between pay cycles are paid as part of the day the shift starts, meaning they are included in the previous pay cycle.
Once all settings are configured, review the rate policy and save your changes.
Frequently Asked Questions
[ACCORDION] What is the hourly rate for salaried workers?
The hourly rate for salaried employees is calculated by dividing the gross monthly salary by the number of hours they are estimated to work in a month.
[ACCORDION] How is Holiday Pay and Night Differential calculated if a shift falls on a holiday?
Deel Time Tracking calculates Holiday Pay and Night Differential based on the shift start time through to the next day, rather than the actual hours worked during a specific holiday period.
For example - if June 6 is a holiday and the employee’s shift is from 10 PM (June 6) thru 6 AM (June 7), the system will calculate Holiday Pay until the end of the shift on June 7 - even though much of the hours worked didn't fall on the holiday anymore.
However, if the shift starts on June 5 and ends on June 6, the system will not apply Holiday Pay, as the shift did not start on the holiday
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