Deel's Payment Reconciliation Report is a self-serve tool that shows your billing and finance teams exactly how your payments were received and applied against your invoices and statements. Instead of asking Deel's Finance team to pull a manual report, you can request one directly from the app and download it as a PDF.
Why request a reconciliation report?
- Self-serve reconciliation: Answer payment questions independently without waiting for Deel's Finance team.
- Faster resolution: Get reconciliation data on demand in a downloadable PDF format.
- Clear allocations: See exactly how each payment was applied to invoices, credits, or unallocated funds.
- Audit trail: Keep a documented record of payment allocations for your internal records and accounting.
Who can request a reconciliation report?
Users with Billing Admin or Finance Admin roles in your Deel account can request a Payment Reconciliation Report. If you need to adjust user permissions, contact your account admin.
- Log in to your Deel Admin Portal.
- Go to Payment History or Processing Payments (depending on which payments you want to reconcile).
- Click the "Request reconciliation report" button.
- A PDF report will be emailed to you within a few minutes.
What's in the reconciliation report?
The emailed PDF report includes:
- Payment date: When each payment was processed by Deel.
- Payment amount: Total funds received for each payment.
- Allocation details: How the payment was applied (e.g., applied to specific invoices, held as credit, or marked as unallocated).
- Statement/invoice references: Which invoices or statements the payment was matched against.
- Allocation status: Whether the payment is fully reconciled or has unallocated funds.
Common use cases
- Verify payment receipt: Confirm that a payment you sent was received and recognized by Deel.
- Resolve allocation questions: Find out why an invoice shows as unpaid when you believe you've sent payment.
- Track unallocated funds: Identify payments that haven't been matched to invoices yet.
- Close payment discrepancies: Get clear documentation to reconcile your internal records against Deel's payment records.
- Audit and compliance: Maintain a documented record of payment allocations for financial audits or internal reviews.
Troubleshooting
I don't see the "Request reconciliation report" button in my account.
- Verify that you have a Billing Admin or Finance Admin role. Contact your account admin to request access if needed.
- The feature may still be rolling out to your account. Check back in a few days, or contact Deel Support to confirm availability for your organization.
The report data doesn't match my payment records.
- Allow a few hours for payments to fully process and allocate in Deel's system. Resubmit a new report request if you recently sent a payment.
- Verify you're reviewing the correct payment date and amount in the report.
- If the discrepancy persists after processing time, contact Deel Support with the payment details and report in hand.
I have a payment marked as "unallocated" in the report.
- Unallocated payments are held in your account and can be manually applied to invoices. Contact Deel Support for assistance with allocation.
- Alternatively, contact your Customer Success Manager to discuss payment application options.
The report didn't arrive in my email.
- Check your spam or junk folder — the report may have been filtered.
- Verify that the email address associated with your Deel admin account is correct. Contact Deel Support if you need to update it.
- Try requesting the report again; if it still doesn't arrive within 10 minutes, contact Deel Support.
Learn more
For additional help with billing, invoicing, or payments, see:
Have questions? Contact our Support team or reach out to your Customer Success Manager.