Device Acquisition Options and Add-Ons – Deel

Deel IT gives you flexible options for how you acquire, manage, and support devices for your team. Whether you're renting, purchasing, or bringing your own, you can customize billing terms, service add-ons, and catalog access to suit your organization’s budget and operations.

This guide explains how device procurement works in Deel IT, including available acquisition options, add-on services, and payment options.

These preferences are controlled in your IT Policies, see Setting up IT Policies for more info.

Acquisition Options in Deel IT

Rent Devices

Deel owns the equipment
Choose rental durations: 12 or 24 months (extendable up to 48 months)
Payment: Upfront or monthly (monthly payment frequencies are contingent upon successful credit checks; the credit limit issued is at Deel’s discretion)
Devices remain off balance sheet and are treated as operational expenses
Eligible for support packages and lifecycle services
Free return at the end of rental

Purchase Devices

Your company owns the device from day one
Available support options:
- Global Hardware Support (12 or 24 months)
- Extended Manufacturer Warranty (24 months)
Devices are considered capital assets
All accessories and peripherals are for purchase only

Bring Your Own Device (BYOD)

Source devices directly from manufacturers and have them delivered to a Deel IT warehouse.
Track devices in Deel IT Asset Tracker
Use compatible services like Global hardware support, Endpoint Protection, or MDM
Learn more in Getting started with Deel IT's Bring your own device (BYOD)

Deel IT Hardware Marketplace

Order from a pre-approved, Deel-managed inventory
Devices come with Deel's logistics, stock guarantee, and billing convenience

Learn more in Using the Deel IT Hardware Marketplace

Add-On Services

You can enhance your device orders with services that increase coverage, reduce risk, and streamline logistics. These services can be applied to rentals or purchases, depending on eligibility.

Global Hardware Support

Choose between four support levels, available for both rentals and purchases:

Standard – Includes 24/7 hardware support and fully managed repair services
Standard & Loaner – All of the above, plus a temporary replacement device shipped globally to minimize downtime
DLM
DLM Plus

Service durations for rentals match the rental term. For purchases, you can choose between 12 or 24 months.

DLM and DLM Plus are only eligible for per-seat customers. Learn more about Per Seat pricing.

Device Lifecycle Management (DLM)

DLM covers the full lifecycle of a device:

Pre-configuration of the device before shipment
24/7 Hardware support and fully managed repair service
Store and reuse in the same region
Transfers between users and storage locations
Clearance of old devices
Available for Bring Your Own Device

DLM Plus adds premium features like:

Global loaner device to maximize worker uptime
Out-of-warranty repair service
Replacement of damaged devices beyond repair

Extended Warranty

For purchases with a 24 global hardware support package or rentals with a 24-month global hardware support package, you can add an Extended Manufacturer Warranty. This covers repairs for hardware failures beyond the standard 12-month coverage included with every device.

Note: Extended warranty does not cover accidental damage or user-related issues.

Billing & Payment Options

Option	Available For	Description
Upfront	Rentals & Purchases	Pay full amount at the time of order. Required for purchases.
Monthly	Rentals only (subject to credit approval)	Split payment across rental term. Credit limit required.

Organizations with a monthly billing preference must pass a credit check. Once the credit limit is reached, purchases may default to upfront payment.

How to Set Default Procurement Settings

To configure your organization’s default rental/purchase preferences, add-on defaults, and payment options:

Go to Deel IT Settings > IT Policies.
Open the relevant policy.
Under Settings, choose:
- Acquisition type (rent or purchase)
- Global hardware support level
- Service durations
- Billing frequency

See full instructions: Setting up IT Policies

Frequently Asked Questions (FAQs)

[ACCORDION] Should I rent or purchase devices?

That depends on your financial and operational strategy:

Rentals are typically considered operational expenses
Purchases are classified as capital expenses and appear on your balance sheet

Both models have their benefits — Deel IT supports either path.

[ACCORDION] Can I mix rentals and purchases?

Yes. You can define which categories of equipment default to rental or purchase within your IT Policy.

[ACCORDION] Can I rent accessories or peripherals?

No. Accessories are available for purchase only and do not include support services.

[ACCORDION] Why is the price higher than retail?

Deel IT devices are priced based on the US recommended retail price plus a store fee.
This fee covers Deel’s vertically integrated service model, including:

Global warehousing
Delivery and collection
Stock guarantees
Loss and damage protection
Centralized billing and platform support

[ACCORDION] What’s the difference between Standard and Standard & Loaner support?

Both provide 24/7 repair coverage. Standard & Loaner includes a temporary replacement device during service events.

[ACCORDION] Do I need to configure this for every team?

You can create multiple IT Policies for different departments, locations, or worker types - each with its own defaults.

[ACCORDION] What is the manufacturer warranty and how does the extended warranty work?

All device orders include a 12-month manufacturer warranty as part of Deel’s store fee. You can opt to extend the warranty to 24 or 36 months for purchased devices or long-term rentals, provided you also select a matching global hardware support package.

[ACCORDION] How are add-ons priced?

Add-on pricing depends on:

Duration (e.g., 12 or 24 months)
Payment frequency (monthly or upfront)
We display a “starting from” price based on the lowest-priced eligible device. The final per-device total will be shown on your next invoice (excl. tax).

For rentals, add-on cost is split over the rental term.
For purchases, a one-time payment applies and is linked to the selected service duration.

[ACCORDION] What is my credit limit and how does it affect payments?

Your organization's monthly billing limit is based on Deel’s credit check process. If you’re approved, you can choose monthly payments for rentals. If your limit is reached or your org isn’t approved, purchases will default to upfront payment only.

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