What is Deel IT?

Deel IT is an end-to-end global IT services platform designed to streamline device procurement, management, and IT operations for organizations worldwide.

In addition to managing device supply, Deel IT offers a suite of IT services, including software provisioning, mobile device management (MDM), and identity and access management tools. Deel IT takes care of everything needed to equip and support teams, from onboarding to offboarding.

With Deel IT, you can:

Get a full view of your IT setup and manage shipping, procurement, and tracking of devices globally
Update settings, onboard and offboard team members, place and approve orders, and manage daily IT operations in one place
Stay informed with real-time insights on orders, contracts, invoices, and equipment status
Secure your global workforce with automated device enrollment, robust identity management, and proactive endpoint protection across every location.

Deel IT Features

Assets

The Assets tab allows clients to manage and track their organization's IT assets with ease. It provides real-time visibility into where each asset is, whether it's assigned to a worker, in transit, stored, under repair, or archived. Clients can access important details, including running service packages, asset documents, and even the status of repairs or replacement cycles. This ensures that clients maintain complete control over their hardware inventory and service status, all while simplifying the management of devices across multiple locations.

To see how to add assets, check out our article on How to Add Assets in Deel IT.

Orders

The Orders tab offers a comprehensive view of all ongoing and past orders. Clients can track the status of orders in real time, whether they are being processed, ready to ship, with a courier, completed, or canceled. This section ensures that organizations stay on top of their procurement processes and easily manage the delivery and logistics of IT equipment globally.

To see how to use the orders tab, check out our article on How to Create Orders in Deel IT.

IT Policies

The IT Policies tab allows you to manage a group of users with similar IT requirements. Here, you can set specific access permissions and assign a catalog of approved products that these users can browse and order from. This ensures consistency across teams and departments, streamlining the device procurement process while adhering to organizational policies.

To see how to use the IT policies tab, check out our article on How to Create IT Policies in Deel IT.

Deel IT Offerings

Device Lifecycle Management (DLM)

Device Lifecycle Management (DLM) is an IT management subscription that helps your organization manage its devices (laptops, phones, and tablets) through their entire lifecycle.

With DLM, Deel takes care of shipping, pre-configuration, IT hardware support, repairs, replacements, and secure returns to storage, so your team can stay productive without worrying about IT logistics.

To learn more about it, please see the How Deel IT Device Lifecycle Management Works article.

Mobile Device Management (MDM)

Deel IT’s Mobile Device Management (MDM) service provides organizations with a secure, centralized way to manage employee devices. Whether you need basic device management or full IT support, our experts handle setup, monitoring, and policy enforcement so you don’t have to.

With this service, Deel IT MDM clients get:

Simplified IT Management
Cost-Effective service
Security and Compliance
Expert Support

To learn more about it, please see the Overview of Deel IT Mobile Device Management Service article.

Access Management (AM)

Deel IT Access Management (IAM) is a centralized, HR-driven system (powered by JumpCloud or Google Workspace) that creates and manages employee identities, enforces SSO and MFA, and controls app and device access across your organization from a single dashboard. This makes onboarding, offboarding, and compliance simpler and more secure.

With Access Management, clients get:

One secure identity per worker, tied to HR data (role, department, location), so access is automatically granted or removed for joiners, movers, and leavers.
Centralized management of permissions and security policies (SSO, MFA) across all apps, with integrations via SAML and OIDC.
Faster onboarding and compliant offboarding, with automated provisioning and deprovisioning, plus audit logs.
A personalized app launchpad for employees, while admins gain full visibility and reduce manual IT work.
App access requests from within the platform, where users can submit access requests to certain apps, while admins and managers fully manage (or automate) these actions.

Please check the Managing User Access with Deel IT Access Management Powered by Google and Workspace Managing User Access with Deel IT Access Management (IAM) - Powered by JumpCloud articles for more information.

Endpoint Protection

Deel IT's managed endpoint protection helps safeguard company devices like laptops, phones, and tablets from cyber threats such as malware, ransomware, and unauthorized access. It offers both managed and unmanaged plans to fit organizations of different sizes and risk profiles.

The managed plan is ideal for organizations seeking comprehensive endpoint protection and includes the following benefits:

Full setup, monitoring, and ongoing management handled by Deel IT
Ideal for SMBs and mid-market orgs without in-house security teams
24/7 monitoring and threat response (with Falcon Enterprise)
Enforce consistent security policy across devices globally
Helps meet compliance and audit-readiness requirements

For more information, please see the About Deel IT Managed Endpoint Protection article.

24/7 Tech Support

Deel offers a 24/7 support system as part of Deel IT. All clients and workers who are subscribed to 24/7 Tech Support can make requests to the IT team.

This provides a seamless and efficient way for clients to raise support issues within the Deel IT platform, ensuring prompt resolution by the Deel IT team We provide clear SLAs and transparent statistics regarding all the requests, accessible at any time from the platform.

Deel IT’s 24/7 Managed IT Support lets you extend your IT support coverage to anywhere in the world, covering:

End-user technical issues
General IT questions
General IT admin queries
Account provisioning
Account de-provisioning
IT system issues

For more information, please see the About 24/7 Tech Support from Deel IT article.